Email And Text Policy
Legal
Communication Preferences
Mox Mortgage may contact you via email and text message regarding your loan application, account status, and important updates. By providing your contact information, you consent to receive these communications.
Opt-Out Options
You may opt out of receiving marketing communications at any time by:
- Replying "STOP" to any text message
- Clicking the unsubscribe link in any email
- Contacting us directly at support@moxmortgage.com
- Calling our customer service line
Message Frequency
Message frequency varies based on your loan status and preferences. You may receive:
- Application status updates
- Document requests and reminders
- Closing appointment notifications
- Account maintenance messages
Data Rates
Standard message and data rates may apply to text messages. Please check with your mobile carrier for details about your messaging plan.